Do you need technical help? Please write a support ticket.
Operating system *
Please choose
Windows 10 (64bit)
Windows 10 (32bit)
Windows 8.1 (64bit)
Windows 8.1 (32bit)
Windows 8 (64bit)
Windows 8 (32bit)
Windows 7 (64bit)
Windows 7 (32bit)
Windows XP (64bit)
Windows XP (32bit)
Windows Vista (64bit)
Windows Vista (32bit)
Windows 2000
Windows ME
Windows 98
Windows NT
Linux
Mac OS X
Software *
Please choose
Camware 4
Camware 3
SDK
Matlab
Labview
Micromanager
Other
Version number Please read this
pdf to find your version number.
Camera type *
Please choose
pco.panda 26
pco.edge 26
pco.edge 26 CLHS
pco.edge 10 bi CLHS
pco.edge 6.2 LE
pco.panda 4.2
pco.panda 4.2 bi
pco.flim
pco.edge 3.1
pco.edge 4.2 bi
pco.edge 4.2
pco.edge 4.2 LT
pco.edge 5.5
pco.edge gold 4.2
pco.edge gold 5.5
pco.pixelfly usb
pco.ultraviolet
pco.dimax cs
pco.dimax S
pco.dimax HD / HD+
pco.dimax HS
pco.dicam C1
pco.dicam C4
pco.1200 hs
pco.1200 s
pco.1300
pco.1300 solar
pco.1400
pco.1600
pco.2000
pco.4000
pixelfly qe
pixelfly vga
sensicam qe
sensicam uv
dicam pro
hsfc pro
Interface *
Please choose
Camera Link HS
Camera Link Silicon Software
Camera Link NI
Camera Link Matrox
Firewire IEEE 1394a
GigE
USB 2.0
USB 3.0
USB 3.1
PCO FOL
PCO Grabber
Problem keyword(s) Examples: ‚No connection‘, ‚Installation fails‘, ‚File save fails‘, ‘Calibration error’
Description of the problem To ensure correct and fast handling of the support request, we need the support files (cwsupport.zip).
Please describe your problem*
Maximum upload size is 25MB. Please read this
pdf to learn how to create support files.